We accept responsibility for our work: the de Sede manufacturer’s guarantee

de Sede has complete confidence in the quality of its products and in the quality of the materials used to make them. As a manufacturer of exclusive leather furniture, the Swiss company provides its customers with a special service in the form of a comprehensive three-year manufacturer’s guarantee which is valid irrespective of legal warranty obligations.

As manufacturer, de Sede Ltd. provides a guarantee in accordance with the conditions detailed below covering defects in construction, manufacturing, workmanship and materials in respect of its manufactured products for the period of the guarantee to customers purchasing the item in question from the seller for the first time and for their own use.

Important: This manufacturer’s guarantee is expressly valid alongside and independent of any legal and/or contractual obligations on the part of the seller. It ceases to be valid, however, if the buyer should make a claim in respectof the same defect that has also been claimed for under the manufacturer’s legal and/or contractual warrantyobligations. The warranty rights of the buyer vis-à-vis the seller remain unaffected by the terms of this guarantee.

Claims under the guarantee should be addressed to the furniture store where the item in question was purchased. The furniture must then be made available for assessment under the terms of the guarantee and for repair or corrective action. This guarantee does not entitle the customer to the refund of any expenses incurred in the making of his claim (e.g. telephone calls, postage, travelling, expenses, etc.) unless de Sede should act in such a way as to place the company in breach of contract.

The guarantee period commences with the purchase of the de Sede product by the buyer and remains valid for 3 years.

This manufacturer’s guarantee is only valid in respect of de Sede products that are used in the intended manner, correctly assembled and properly maintained and cared for by the purchaser. Decisive are also the specific de Sede care instructions.

The guarantee does not cover: damage resulting from excessive use or use for which the furniture was not intended, damage due to accidents or force majeure, damage resulting from non-compliance with the de Sede specifications contained in this guarantee certificate, willful damage, damage caused by unauthorized modification or repair by thirdparties, damage caused by animals, damage occurring during transport or caused by dropping, dirtying or soiling of any kind, or damage caused to covering materials by cutting, scratching or tearing by objects of any kind.

de Sede’s guarantee obligations are governed by the following stipulations:

Pos Beschrieb
A.For the first 3 years of the guarantee period, de Sede provides a full guarantee on all products;
B.If it is possible for a defect to be repaired, such repair will be carried out during the first 3 years free of charge;
C.Should repair be impossible or not economically viable, the object covered by the guarantee will be replaced. If replacement should no longer be possible or not be economically viable, de Sede will replace the object covered by the guarantee by a comparable de Sede product of the same value. Replacement, or substitution will be effected free of charge during the first 3 years;
D.Guarantee work will be performed in the normal course of business, and de Sede undertakes to perform such guarantee work with as little delay as possible;
E.de Sede will alone decide whether a defective product is to be repaired, replaced or substituted;
F.No new guarantee period will commence with the performance of repair, replacement or substitution.

Important: Leather is a natural product. For this reason, natural features are not defects or deficiencies in the quality of de Sede leather under the terms of the guarantee.

The claims and entitlements enjoyed by the purchaser under the terms of the manufacturer’s guarantee cannot be transferred without the express authorization of de Sede.

This guarantee is only effective if:

Pos Beschrieb
A.The purchaser completes and returns the postcardenclosed with this guarantee certificate, thus identifying himself as a de Sede customer;
B.The purchaser produces this guarantee certificate;
C.The event of this guarantee certificate being lost, the purchaser can provide proof of purchase in the form of a receipt or invoice showing details of the seller, the date of sale and the sales price.

This guarantee expressly excludes:

Pos Beschrieb
A.Defects in covering materials not included in the de Sede collection;
B.Damage due to the utilization of the furniture outside the private home area;
C.Special orders manufactured to individual customerspecifications;
D.Quality, suitability, durability and defects in respect of covering materials provided by the customer.

Items subject to wear and tear, such as joints, hinges, zip fasteners,electric motors,electric switches,springs, gas springs, casters, glides, sliding elements, rollers, flexible bearings and connections, and mechanical elements, will be replaced by de Sede free of charge for a period of 3 years subsequent to the date of purchase; after this time they will be replaced or repaired at cost.

The guarantee becomes null and void should the purchaser or a thirdparty carry out modifications or repairs to the object covered by this guarantee without express written approval from de Sede.

Under the terms of this guarantee, de Sede accepts liability exclusively for those expenses directly arising from repair, replacement or substitution in accordance with the foregoing stipulations; the company accepts no liability for any consequential loss or damage, such as loss of use, unless such damage is caused intentionally by de Sede, is due to gross negligence on the part of de Sede or unless de Sede makes itself compulsorily liable to the purchaser on account of negligent violation of its principle obligations arising under this manufacturer’s guarantee. This in no way affects the purchaser’s legal and/or contractual warranty rights in respect of the seller.

Should de Sede reject a claim under this guarantee, the customer’s claim becomes null and void within six months of receipt of de Sede’s rejection of the claim.